Customer Satisfaction Survey Form - Branch Banking



    Please provide your personal information














    Yes No
    A. When you last visited our branch

    1. The branch had a clean and pleasant environment

    YesNo

    2. Concerned staff was courteous and friendly

    YesNo

    3. Account opening procedure was smooth

    YesNo

    4. Cash and counter services were efficient

    YesNo
    B. Your assessment of our ATM/Visa Debit Card services

    5. Delivery of your ATM/Visa Debit Card request was within stated time frame

    YesNo

    6. Connectivity of our ATM/Visa Debit Card network is reliable

    YesNo

    7. Availability of cash at our ATMs is satisfactory

    YesNo

    8. Your Visa Debit Card is reliable in terms of acceptance at retail outlets/points of sale

    YesNo
    C. When you last phoned our branch

    9. Your call was answered within 3 rings and/or transferred to the concerned person/department promptly

    YesNo

    10. Your query was handled without any undue delays

    YesNo

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