Customer Satisfaction Survey Form - Branch Banking



Please provide your personal information














Yes No

A. When you last visited our branch

1. The branch had a clean and pleasant environment

YesNo

2. Concerned staff was courteous and friendly

YesNo

3. Account opening procedure was smooth

YesNo

4. Cash and counter services were efficient

YesNo

B. Your assessment of our ATM/Visa Debit Card services

5. Delivery of your ATM/Visa Debit Card request was within stated time frame

YesNo

6. Connectivity of our ATM/Visa Debit Card network is reliable

YesNo

7. Availability of cash at our ATMs is satisfactory

YesNo

8. Your Visa Debit Card is reliable in terms of acceptance at retail outlets/points of sale

YesNo

C. When you last phoned our branch

9. Your call was answered within 3 rings and/or transferred to the concerned person/department promptly

YesNo

10. Your query was handled without any undue delays

YesNo


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