A. When you last visited our branch
1. The branch had a clean and pleasant environment
2. Concerned staff was courteous and friendly
3. Account opening procedure was smooth
4. Cash and counter services were efficient
B. Your assessment of our ATM/Visa Debit Card services
5. Delivery of your ATM/Visa Debit Card request was within stated time frame
6. Connectivity of our ATM/Visa Debit Card network is reliable
7. Availability of cash at our ATMs is satisfactory
8. Your Visa Debit Card is reliable in terms of acceptance at retail outlets/points of sale
C. When you last phoned our branch
9. Your call was answered within 3 rings and/or transferred to the concerned person/department promptly
10. Your query was handled without any undue delays
