Customer Satisfaction Survey Form - Consumer Banking



    Please provide your personal information












    Yes No
    A. When you applied for one of our consumer products (Credit Card, Personal Loan etc)

    1. The sales staff was courteous

    YesNo

    2. The sales staff had complete knowledge of bank’s consumer products

    YesNo

    3. Your application for consumer product was processed within the specified processing time

    YesNo

    4. The concerned staff explained the key features of the product including applicable charges

    YesNo
    B. After you received you consumer product

    5. You are satisfied with the after sales service of our consumer department

    YesNo

    6. You receive your statements/bills regularly and on time

    YesNo
    C. Your telephone banking experience with our call centers

    7. The attending officer answered the phone within 3 rings, greeted you in a proper manner and introduced him or herself

    YesNo

    8. The attending staff had complete knowledge about the bank’s products and services

    YesNo

    9. Your query was answered and transaction was carried out efficiently

    YesNo

    10. You are given information regarding new products and services

    YesNo

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