Customer Satisfaction Survey Form - Consumer Banking



Please provide your personal information












Yes No

A. When you applied for one of our consumer products (Credit Card, Personal Loan etc)

1. The sales staff was courteous

YesNo

2. The sales staff had complete knowledge of bank’s consumer products

YesNo

3. Your application for consumer product was processed within the specified processing time

YesNo

4. The concerned staff explained the key features of the product including applicable charges

YesNo

B. After you received you consumer product

5. You are satisfied with the after sales service of our consumer department

YesNo

6. You receive your statements/bills regularly and on time

YesNo

C. Your telephone banking experience with our call centers

7. The attending officer answered the phone within 3 rings, greeted you in a proper manner and introduced him or herself

YesNo

8. The attending staff had complete knowledge about the bank’s products and services

YesNo

9. Your query was answered and transaction was carried out efficiently

YesNo

10. You are given information regarding new products and services

YesNo


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