A. When you applied for one of our consumer products (Credit Card, Personal Loan etc)
1. The sales staff was courteous
2. The sales staff had complete knowledge of bank’s consumer products
3. Your application for consumer product was processed within the specified processing time
4. The concerned staff explained the key features of the product including applicable charges
B. After you received you consumer product
5. You are satisfied with the after sales service of our consumer department
6. You receive your statements/bills regularly and on time
C. Your telephone banking experience with our call centers
7. The attending officer answered the phone within 3 rings, greeted you in a proper manner and introduced him or herself
8. The attending staff had complete knowledge about the bank’s products and services
9. Your query was answered and transaction was carried out efficiently
10. You are given information regarding new products and services
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