Askari Bank always aims to provide better customer experience with efficient means and systems. Embarking on the same endeavor we are glad to announce pilot launch of Customer Visit Management(CVM) service for our valued customers.
Customer Visit Management (CVM) System is an innovative solution that handles the customers’ visit even before they step into the branch and offers unique experience that far exceeds the customer expectations. Currently, the pilot program is launched in 20 selected branches comprising of 17 conventional and 3 Islamic Banking branches nationwide. The service is available in both Urdu and English Language.
Following are the salient feature of Customer Visit Management Service:
All Mobile Application users can now book appointment prior to their visit through Askari Mobile Banking App with minimal steps.
The system will identify the customer through CNIC and assign priority, where senior citizens will be given top priority.
Customers can now record and rate branch performance by using customer feedback panel placed on customer services representative desk at the branch.
It’s an advanced system that consists of a set of large digital LED screens, displaying queuing information, allowing branch staff to call the customers to service counters.
After digital receipt on Mobile App, customer receives a message to Check-in the branch within 15 minutes of the appointment time.
|S.No.||Branch Code||Branch Name||Region|
|1||0026||F-10 Markaz Branch Islamabad||North|
|2||0055||I-9 Industrial Branch Islamabad||North|
|3||0040||Chaklala Scheme III Branch Rawalpindi||North|
|4||0745||IBB Naval Anchorage Branch Islamabad||North|
|5||0116||University Road Peshawar||North|
|8||0144||DHA Ph-4 / 9th Commercial Street DHA Phase -IV Karachi||South|
|9||0789||IBB Badar commercial, Karachi||South|
|10||0094||Federal ‘B’ Area, Karachi||South|
|14||0021||Gulberg, Lahore Branch||Central|
|15||0012||G.T Road Branch, Gujranwala||Central|
|16||0102||Bosan Road Branch, Multan||Central|
|17||0142||Satayana Road, Faisalabad||Central|
|18||0129||Toba Tek Singh Branch||Central|
|19||0708||IBB Gulberg, Lahore Branch||Central|
|20||0120||AWT Commercial Branch, Lahore||Central|