Your Askari Mastercard Credit Card is now protected by “MasterCard SecureCode
” using the 3D Secure platform for internet-based transactions. With this service, when you use your Askari Mastercard Credit Card on websites that have incorporated the “MasterCard SecureCode” sign, you will receive a One Time Password (OTP) by SMS and email, on your registered mobile number and email address that would be required to complete your transaction. This will add an extra layer of security while you shop online.
3D Secure is the latest technology supported by Mastercard, designed to ensure safe internet-based transactions through authentication of each transaction by the cardholder so that you use your card with more confidence.
To avail of the benefits of 3D Secure, you must enrol for SMS alerts with updated contact information i.e. a mobile number.
Simply call Askari Bank’s 24/7 Helpline to enrol for SMS Alerts.
Superior Security / Protection
Get enhanced protection with 3D Secure when shopping on 3D Secure enabled websites as authorization of payment requires secondary verification via SMS.
Global Acceptance
Make online purchases from any international websites that favour 3D Secure-enabled cards.
Convenience
Enjoy undisturbed online shopping. With the introduction of 3D Secure, your Askari MasterCard Credit Card will automatically be enabled for internet-based transactions.
How does 3D Secure work?
Step 1: Shop online at any 3D Secure-enabled website.
Step 2: Enter your Askari MasterCard Credit Card details such as card number, card expiry and CVC of your MasterCard Credit Card during checkout. The online store will route the information to MasterCard.
Step 3: The third page, MasterCard Identity Check Confirmation, will show the “MasterCard SecureCode” logo and Askari Bank’s name & logo. To confirm, press next, select the check-box “Agree to Terms and Conditions” and click “Submit”.
Step 4: You will receive (OTP) One one-time password on your Mobile number & email address registered with Askari Bank.
Step 5: Upon submission, your transaction will be processed. You will receive a confirmation SMS at your mobile number registered with Askari Bank.
3D Secure Service, powered by “MasterCard Secure Code”, adds a layer of security when you use your Askari MasterCard Credit Card for internet-based transactions. It provides you added protection from unauthorized internet-based transactions as it requires you to provide a Time Password (OTP) that is sent to your registered mobile number & email address when you make any transactions on 3D Secure-enabled websites.
One Time Password (OTP) is a 06 digit online verification code sent to your registered mobile number & email address to process & complete an internet-based transaction.
The 3D Secure Service is available on all Askari MasterCard Credit Cards
Yes, you can perform transactions on Non 3D Secure websites. However, for a non-3DS-enabled website, you will not be required to go through the OTP authentication process.
There is no charge for 3D Secure Service.
Registration is not required for 3D Secure. All Askari MasterCard Credit Cardholders who have registered their mobile numbers & email addresses with Askari Bank can avail of this facility. However, a Basic Credit Cardholder needs to be enrolled for SMS alert service to conduct a 3D Secure enabled internet-based transaction. Therefore, ensure that your mobile number & email address are updated in the Askari Bank Credit Card system.
No. You are already enrolled for 3D Secure services. If you wish to deactivate, you can do so by calling Askari Bank’s Help Line at 111-000-787. With 3D Secure you will be able to conduct internet-based transactions without calling the Askari Bank helpline for session-based e-commerce activation.
You may also activate / deactivate your credit card e-commerce session by using AKBL mobile application.
An OTP stays valid for 15 minutes from the time of generation after which it expires. In case OTP expires, the transaction will need to be reinitiated.
You will receive an OTP for internet-based transactions on 3D Secure-enabled websites. However, for non-3DS-enabled websites you will not go through the OTP authentication process.
In case the One Time Password (OTP) is not received, the transaction just needs to be cancelled and re-initiated.
Your transaction will be cancelled and you will have to reinitiate the transaction with a new OTP.
Immediately call the Askari Bank Help Line at 111-000-787 to block your Credit Card.
Yes, you will receive an OTP via SMS & email address. However, you may incur roaming charges (if any) from your mobile service provider.
An OTP via SMS will only be sent to your mobile number registered with Askari Bank. You can update your international mobile number by sending a request through your email address already registered with Askari Bank. Transaction SMS will not be received on international mobile numbers.
Yes, your supplementary cardholder will receive an OTP on his/her mobile number & email address registered with Askari Bank.
Any compatible web browser such as Internet Explorer, Google Chrome, Microsoft Edge, Opera, Mozilla Firefox and Apple Safari can be used for 3D Secure transactions.
Please ensure that you have enabled pop-up windows in your browser in order to complete your payment with 3D Secure transactions.
Look for secure transaction symbols when shopping online to ensure your account information is protected. These include a lock symbol usually found on the right or left side of your browser’s address bar and a web address that begins with “https”.
Always sign out of any website after you make a purchase. If you can’t sign out, close the browser window and clear your browser’s cache and history to prevent unauthorized access to your account information.
Certified merchants can be identified by the logo “MasterCard Secure Code” on the merchant’s website.
The “MasterCard Secure Code” logo will be displayed if you are performing an internet-based transaction on a 3D Secure-enabled website. On a non-3D Secure transaction, you will not receive an OTP and you will not get the MasterCard 3D Secure Logo on the payment form.
If you have subscribed for SMS alerts, you will be notified via SMS, once the transaction is processed. Supplementary cardholder’s transaction shall be notified to the Basic Cardholder on his/her mobile number registered with Askari Bank.
Please call Askari Bank’s 24/7 helpline at 111-000-787 immediately and report the same.
To ensure safety you must use your credit card online with great caution and only use your credit card on reliable websites. Askari Bank is monitoring your transactions and ensures that a fraudulent attempt is blocked as soon as it is identified.
Once it is established through our investigation that a fraudulent transaction did in fact occur and the dispute was raised timely. We will be assisting you with your refund.
You can call Askari Bank’s 24/7 helpline at 051 111 000 787 (from your Askari Bank registered phone number) to update your mobile number.
Basic MasterCard Credit Cardholders can request to enroll for the SMS alerts facility at any time by simply calling the helpline at 051 111 000 787 from their phone number registered with Askari Bank.
To update or register your supplementary cardholder’s mobile number, call the helpline at 051 111 000 787.